Bank of Hope's Business Online Banking Just Got Better
Starting June 3rd, 2019, our business online banking will offer modifications that provide an easier way for users to navigate. Enjoy all the same features with a cleaner, more user-friendly display!
The update will support a new "Soft Token" mobile app for more convenience.
Real-time enrollment will be available for Small Business Bill Pay.
The updated design will enhance your experience on tablets and mobile devices.
New and Improved Tools to help better manage your business:
- The 'Personal Profile' feature will make managing your user information easier. – NEW!
- The update supports a "Soft Token" mobile app that acts similarly to a physical token. – NEW!
- Real-time enrollment will be available for Small Business Bill Pay.
- The responsive design will enhance your experience when using mobile devices.
General Q & A
Q: Do I need to reset my Username/Password?
A: No. All users must use the same log in credentials as before the update.
Q: Do I need a new token if I already have one?
A: New tokens are not required. If you are currently using a token, then follow the same procedures.
Q: Where do I find Stop Payments?
A: The Stop Payment function is now located under the Checks & Deposits tab. If you have multiple accounts, you can select the correct account to which the stop payment should be applied to from the drop-down menu.
Q: How do I update my personal account information?
A: You can make changes to your password and security questions from the Profile tab found on the top of the page.
Q: Where do I make ACH transfers?
A: The ACH function is now located under the Payment & Transfers tab.
Q: Where do I make Internal transfers?
A: The Internal transfer function is now located under the Payments & Transfers tab.
Q: Where do I make Wire transfers?
A: The Wire transfer function is now located under the Payments & Transfers tab.
Q: Where do I make a Bill pay?
A: The Bill pay function is now located under the Payments & Transfers tab.
Q: How do the new Soft Tokens work?
A: The soft token functions similarly to a physical token. It can be used to sign in to your account, as well as initiate, review, and approve ACH or wire transfers. Once you download and activate the "DIGI-PASS FOR BUSINESS BANKING" app, you will no longer need to carry a token with you.
Q: How do I download the Soft Token app?
A: The app can be downloaded from either the Apple App Store or Google Play Store, depending on your mobile device's operating platform.
|Download on mobile devices|
Have more questions?
- For more information, please see our Business Online Banking user guide. You may also contact the Treasury Management Solutions Department directly at 1-800-788-4580 (Mon-Fri 6AM to 5PM PST).