Q: How do I sign up for eStatement?
A: Sign in to your Bank of Hope Internet Banking and click on ‘Change Options.' Then, click ‘Edit’ under ‘eStatement Enrollment’ to enroll. If you do not see the ‘Edit’ button, call us at 855-325-2226 or email us at RetailOnline@bankofhope.com.
Q: Is there a fee to receive eStatement?
A: No. This is a free service, and may reduce some monthly fees.
Q: Where can I view my statements online?
A: Sign-in to Online Banking and click on the 'Statements' tab. You can view your statements online wherever you have access to the Internet.
Q: How do I switch back to paper statements?
A: You can switch back to paper statements by filling out a change request form at a branch. You can also receive the form by calling us at RetailOnline@bankofhope.com.
Q: Will everyone listed on the account receive the eStatement?
A: Email notification will be sent to the email address of the primary account holder on file; the statements are available online to those who have access to your Internet Banking site.
Q: Is eStatement secure?
A: Your eStatement, personal information and financial information are protected by multiple layers of security.
Q: How long will my eStatement be available online?
A: Your eStatement will be available online for 18 months.
Q: How will I know when a new eStatement is available?
A: You will receive an email notification.
Q: Will I receive posted checks or images of my checks with eStatement?
A: You will be able to view images of your posted checks online and on your eStatement.
Q: Will I be able to view images of my paid checks with eStatement?
A: You will be able to view images of your paid checks online and in your eStatement.
Q: What do I need to view the eStatement?
A: You need Adobe Reader or a similar PDF viewer to view, print or save your statement. You can download Adobe Reader for free at https://get.adobe.com/reader/. If you have any problems viewing your statement online, call us at 855-325-2226 or email us at RetailOnline@bankofhope.com.
Not enrolled in Internet Banking?
Register for Online Banking today, and then select the eStatement option! (Online Banking Enrollment page)