Q: How do I sign up for e-Statement?
A: Sign in to your Bank of Hope Internet Banking and click on ‘Accounts.’
Then, click on ‘Statement Enrollment’ to enroll.
If you do not see the ‘Edit’ button, call us at 1-855-325-2226.
Q: Is there a fee to receive e-Statement?
A: No. This is a free service, and may reduce some monthly fees.
Q: Where can I view my statements online?
A: Sign-in to Online Banking and click on ‘Accounts’.
Then, click on ‘e-Statement.’
You can view your statements online wherever you have access to the Internet.
Q: How do I switch back to paper statements?
A: You can switch back to paper statements by filling out a change request
form at a branch.
You can also receive the form by calling us at 1-855-325-2226.
Q: Will everyone listed on the account receive the e-Statement?
A: Email Notification will be sent to the email address of the primary account
holder on file; the statements are available online to those who have access to
your Internet Banking site.
Q: Is e-Statement secure?
A: Your eStatement, personal information and financial information are
protected by multiple layers of security.
Q: How long will my e-Statement be available online?
A: Your eStatement will be available online for 18 months.
Q: How will I know when a new e-Statement is available?
A: An email notification will be sent to the email address of the primary
account holder on file.
Q: Will I be able to view images of my paid checks with e-Statement?
A: You will be able to view images of your paid checks online and in your
eStatement.
Q: What do I need to view the e-Statement?
A: You need Adobe Reader or a similar PDF viewer to view, print or save your
statement.
You can download the Adobe Reader for free by clicking here.
If you have any problems viewing your statement online, call us at 1-855-325-2226.
